Technorama

An omnibus of tech posts by s Futurologist on software development primarily.

Thursday, 19 February 2015

 

Call centre card CCV recording fraud

If like me you pay for goods and services over the phone, using your credit or debit card you'll recall you need to give the card number and CCV.

There is a new trend in call centres to record every phone call. The recordings are then stored so staff can check later.  Of course... this also means there is a gold mine of valuable bank details sitting on a network drive for all staff and IT dept to access! No wonder call centre card fraud is prevalent!

What we really need is "one time transaction codes". This means we punch in a transaction limit, this generates a one use AMT Amount Transaction Code. Used in conjunction with CCV. This prevents the call centre staff making money by selling on details.


Thursday, 12 February 2015

 

UK and EU economics prediction

I believe that developed countries haven't improved much in 20 years. In the future the UK will be like Japan has been for 25 years. Low base rate for long term. Quantative easing will go on on. Hard to change the direction with the way the wind is blowing.. The EU isn't any better

Only BRIC and Asia will grow over next 50 years.


Tuesday, 10 February 2015

 

Card security of payment staff

Standing at taxi office. The receptionist is taking card payments and repeating all the card details and CCV out loud!


Saturday, 7 February 2015

 

UK Election prediction for 2015 and 2020

So looks like Labour win, or SNP coalition (to give Scotland more powers)
Boris Johnson MP lined up as opposition leader after Cameron resigns when Labour victor is clear

Ed Milliband out after one term of 5 years because he can't communicate (same problem as Gordon Brown)

Boris Johnson elected as PM with massive majority 2020.

Heathrow u-turn. Another runway expansion!


 

Kindle bloat

Why is Android Kindle 35 MB?
Rediculous!


Friday, 30 January 2015

 

Survey spam

Noticed a new trend, for every organisation that I deal with, be it EE to unblock my phone, a bank, or even rental advise from Charity Shelter - a few minutes or hours after I start getting text and email requests to help them complete a "customer satisfaction survey". I never signed up to this! TBH, I would have complained on the call if I was not satisfied. Why ask me again?

On the few times that I was not satisfied, I did complete the survey... guess what happened? nothing, zero.

Half the questions are obscure, with obscure scales. Some ask me my race, if I am transgender, if I am ill or disabled in the last 12 months..

Survey's smack of lazy organisations, trying to be ultra-business savvy with metrics.. all they achieve is annoying their customers.



Sunday, 25 January 2015

 

Android Chrome browser offline cache

Wish Samsung Galaxy S5 Chrome browser would keep pages loaded...!

Workaround is to screenshot or PDF the pages :-)


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